Privacy Policy

1 - What is this Online Privacy Statement about?

PropellWorks respects your rights to privacy. We know your privacy is important to you. That’s why we protect it and are clear and open about what we do with it. This Privacy Statement applies to all our businesses’ websites and their interactions with you. It describes how we collect, use and manage your personal information that you provide us through our websites. We collect the personal information we need to provide our products, services, work with our customers and conduct our business operations. This online privacy statement only covers information that we gather online through our websites.

2 - What is your personal information?

“Personal Information” is a term defined in New Zealand Privacy Acts. In general terms, it is any information that can be used to personally identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

3 - What kinds of personal information do we collect and hold?

The personal information that we may collect, and hold includes the following: name, address and contact details (such as telephone numbers and email addresses); other personal information you voluntarily provide to us during the course of interacting with us. In your interactions with us, we may include links to various third-party websites. If we do that, the third parties will be responsible for their content and what they do with any personal information they collect.

4 - How do we collect your personal information online?

We usually collect personal information directly from you unless otherwise expressly authorised by you. When we collect personal information, we may do so when you communicate or interact with us, such as when you:

engage with us via correspondence such as telephone conversations and emails
make inquiries about us, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints
contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs
answer a survey or question we ask
use or register on any of our websites
register for or attend any of our events
make applications for prospective employment and contracting opportunities with us or
subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions or promotions

The collection of personal information on our website, via promotions or our social media pages will be clear from the context (e.g. request to complete information fields) or will state that personal information is being collected at the point of collection. In addition, we may collect information through click tracking (in relation to your use of one of our websites including the content you access and any services you utilise) and through log files or cookies (as further detailed below). We may also collect your personal information from publicly available resources.

5 - What happens if you do not provide your personal information to us?

If you choose not to provide personal information that we request in connection with our business functions and activities, we may not be able to provide some or all our products or services to you, engage with you as intended or be able to respond and assist in the manner required. We also may not be able to provide you with information about products and services that you may want or otherwise respond to you in the way we would otherwise have liked.

6 - How we hold your personal information?

All personal information you provide to us online is stored securely. We store most of our personal information in New Zealand. We store personal information electronically. We may use a variety of security techniques, including encryption and authentication, to help with the protection and to maintain the availability, security and integrity of your personal information. We are committed to protecting your information through the following measures:

restricting access to your personal information to only those who need to use it for the relevant purpose
preventing unauthorised access to IT systems by using firewalls, and
regular monitoring of IT systems to detect and stop misuse of personal

When we transfer information outside PropellWorks, our contract with that recipient will require them to protect your personal information. As our websites are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

7 - Why do we collect, use, hold and disclose your personal information?

We collect, use, hold and disclose your personal information to operate our businesses, including the following:

to design and provide our products and services to you, including information and all services relating to our products and services
to confirm your identity or your authority to engage with us on behalf of another person
to assess the performance of our websites and to improve the operation of our websites
to keep our websites and other online presence relevant and of interest to you, for direct marketing including promotions, newsletters and competitions, to show you advertising and information that is most relevant to you and your interests, and to carry out analysis of market activity, market research and surveys
for promotional and industry activities and functions (including training seminars)
to provide you with further information about us or other websites or goods or services offered by us or our related companies or which we consider may be of interest to you
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties
to contract with you and assess you for employment and contracting purposes
to manage the health, safety and wellbeing of you and our workforce
to meet our reporting obligations
to update our records and keep your contact details up to date
to process and respond to any complaint made by you
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (including those relating to tax, fraud, or other illegal activities), and any other purpose which is stated to you at the time of collection or that you otherwise authorise.

8 - Who will we disclose your personal information to?

We may disclose personal information to our related companies and other third parties, including:

our employees, other personnel, related companies and affiliates
third party contractors and providers of goods and services, such as courier and delivery companies, marketing and promotion companies, training and training certification agencies, web analytics services, business support services, travel agencies and information technology service providers
parties with whom we are in joint venture or otherwise doing business with who need that information to conduct our business
market research companies who undertake customer surveys for us
industry bodies or buying groups of which you may be a member
insurance and finance companies
professional service firms providing services to us, such as legal or accountancy services
authorised third party providers of information assurance services
law enforcement agencies or regulatory agencies where required or authorised
any entity where required or authorised by or under a law or a court or tribunal
any other recipient which is notified to you at the time of collection or that you otherwise authorise.

9 - Do we use cookies or other web tracking systems?

We track traffic patterns on our websites using cookies. A "cookie" is a small amount of information which is transferred to the hard drive of your computer, and which can identify your web browser, but not you. You can disable your web browser from accepting cookies if you wish. If you do so, you can still access our websites, but not all services may be available. We may automatically collect general statistical information on our websites about visitors to them, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. We may provide aggregated data to third parties, but in so doing, we do not provide personal information without your consent. Our websites or other online presence may contain links to a variety of advertising and third-party websites. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over the content or personal information management of these sites. We encourage you to review the privacy policies of these sites before engaging in any activity with them.

10 - Dealing with us anonymously or by using a pseudonym

You may deal with us on an anonymous basis or by using a pseudonym when making inquiries through our website or social media pages, or when you make general inquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to inquiries. Generally, we will require your personal information to transact with you.

11 - What we do if there’s a breach?

If we believe there’s been a privacy breach, we’ll identify the issues and take steps to minimise any harm. If we believe the breach has caused, or is likely to cause, serious harm, we’ll contact the relevant Privacy Commissioner, and we may also contact the individuals who may be affected. If you believe there has been a privacy breach affecting you, please contact us as soon as possible. You have the right to access your personal information which we hold about you, subject to some exceptions. You can only request information about yourself. Before we provide you with access to your personal information, we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part. However, we will not charge you for simply making a request. If you wish to access the personal information we hold about you, please contact us using the details provided in section 15. You also have the right to request that we correct any inaccurate personal information we hold about you, subject to some exceptions. If you wish to correct the personal information we hold about you, please contact us using the details provided in section 15. If we do not agree to your request to provide you with access to your personal information or to amend your personal information, we will inform you of our decision within a reasonable period. If you wish to complain about this outcome or to attach a statement to your record that you believe the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, please see our complaints procedure in section 12.

12 - Complaints

You may request further information about the way we manage your personal information or lodge a complaint by contacting us using the contact details in section 15. We will deal with any complaint by investigating it and providing a response to you within a reasonable time, provided that we have all necessary information and have completed any investigation required. In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it and may also need to ask you for further information or to verify your identity. In cases where further information, assessment or investigation is required, we will seek to agree an alternative timeframe with you. While we always try to work with you to solve your issue directly, you may take your complaint to the relevant Privacy Commissioner at the Office of the Privacy Commissioner (NZ). The contact details for the Privacy Commissioner are available from its website at www.privacy.org.nz.

13 - Change of ownership

In the event of a change of ownership of all or a portion of our business or the website, your personal information may be transferred to the new owner so that the business and/or website can continue operations.

14 - Amendments

We may amend this Privacy Statement at any time. Amendments to this will be posted on our website and will be effective when posted.

15 - Contact details

If you have any questions about this Privacy Statement, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact us using the details set out below.

You can write to: info@propellworks.com

Date of issue: April 2025